DELIVERY TO OFFICES
Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.
VALENTINES DAY & MOTHERS DAY ORDERS
Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following.
- No address changes are possible once the order is submitted.
- US Wide delivery will be cut off at 1pm PST, no orders can be made after this time from the 11th February - 14th February
- No special delivery times for Valentine's can be requested.
- Special delivery requests cannot be made during valentines day periods.
- Valentines period is from Feb 1st - 15th Feb, during this period these delivery terms will apply.
- Promo codes cannot be used during Valentines day period.
What if no one is going to be home? If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour). We will always call the number provided to ensure the Roses are delivered to you. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe. At this point, we take no liability for the delivery of your gift. If in the unlikely instance your Roses cannot be found, we accept no responsibility and are unable to provide a refund since Roses are perishable items and we would have done our best to contact the sender and or the recipient.
Delivery to offices: Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception. In the event the recipient is not available, the roses will automatically be left at the reception counter or mail room.
HOW WILL MY PURCHASE BE PACKAGED?
We professionally arrange our roses on a bed of tissue with their care instructions in our beautiful box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift. Don’t take our word for it, read our reviews here.
CAN I INCLUDE A PERSONALISED MESSAGE WITH MY ORDER?
Of course! Before the final checkout, you'll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message
WHO DO I CONTACT WITH ANY DELIVERY REARRANGEMENTS OR COMPLAINTS?
All customer queries should be directed to our extremely helpful and friendly customer services team. Call us on 1-888-883-7951, Monday to Friday 8am - 3pm PST, or use the contact form below. Alternatively, email firstname.lastname@example.org
ARRANGE SPECIAL DELIVERY
This is applicable to LA/ NYC delivery only. Have something special in mind? We can help you make it happen. Call us Monday to Friday 8am-3pm PST on 1-888-883-7951 and we’ll be happy to help. Please note we can’t offer special requests during Valentine’s Day or Mother’s Day
DELIVERY DURING PROMOTIONS
When promotions are on, these exclude delivery dates beyond 2 weeks period of any given promotion
DELIVERY DURING PUBLIC HOLIDAYS
We close on Public Holidays, except for Valentine’s Day and Mother’s Day weekend
Looking to send Roses to a loved one overseas? No problem we offer international delivery in the following locations: Please select the appropriate locations according to where your recipient lives.